Questions about Pet CareVault

Pet CareVault is a digital pet care plan and handoff system.

It gives you one place to capture what you know about your pet, invite the people you would want to step in, and create a clearer handoff when care needs to move to someone else.

No.

Emergencies are one situation where having the people and care plan in place can be especially important, but Pet CareVault is useful more broadly whenever care may need to change hands.

That can include travel, unexpected delays, illness, hospitalization, backup care, longer absences, or another change in who is caring for your pet.

No. Pet CareVault has dedicated profiles for dogs, cats, horses, birds, small mammals, reptiles, and fish.

Each profile includes questions and care details tailored to that type of animal. But every pet is an individual, too. Pet CareVault gives you a place to capture what you know about yours, from their health and daily routines to the little preferences and quirks that someone caring for them might not otherwise know.

That way, when someone else steps in, they have more than a list of instructions. They have a clearer picture of your pet and what helps them feel safe, comfortable, and cared for.

Your care plan can bring together both the essentials and the details someone might only know from caring for your pet, including:

• Feeding and routines
• Medications and allergies
• Medical information
• Veterinary contacts
• Behavior and handling
• Preferences and comfort needs
• Important contacts
• Identification information
• Personal observations and other details unique to your animal

Yes.

Your pet’s care changes over time, and the plan can change with them.

Review it whenever medications, routines, veterinary information, caregivers, or other important details change.

No. Pet CareVault automatically saves your progress as you go, so you can start your pet’s care plan, step away, and come back to it whenever you're ready.

You don't have to remember every detail in one sitting. Take your time adding the information, routines, and little things that make your pet's care their own.

Your long-term caregiver and emergency contact are both asked to accept their roles when you invite them.

This helps make sure the people you're counting on know what you're asking of them and have agreed to be there for your pet when needed.

You can also give authorized caregivers access to your pet's care profile for other care needs, without requiring them to formally accept a role.

Accepting a role isn't a legal contract, but it helps replace an assumption with a clear understanding of who has agreed to help.

Each plays a different role in helping your pet’s care continue when you can’t be there.

Designated Long-Term Caregiver: The person who has agreed to take on full and indefinite responsibility for your pet’s care if you’re no longer able to. They may provide that care themselves or arrange for someone else to do so.

Emergency Contact: The first person others can reach if you’re unable to arrange care for your pet. They agree to respond promptly and help make sure your pet is cared for until you can resume their care or other arrangements are made.

Authorized Caregivers: People you may ask to care for your pet and want to have access to their care plan. These might include family members, friends, pet sitters, or others who help with their care.

You can add multiple authorized caregivers and update them anytime. Unlike the two designated roles, adding authorized caregivers is optional and does not require them to agree to a specific caregiving responsibility.

Yes! You can add multiple authorized caregivers, such as family members, friends, or pet sitters, and give them access to your pet’s care plan.

You’ll also choose an Emergency Contact and a Designated Long-Term Caregiver, each with a specific role they agree to take on.

You can add, remove, or change caregivers as your needs change, so the right people have access to your pet’s care information when they need it.

Someone who scans the QR code can see your pet’s name and photo, owner first name, veterinary clinic information, an option to sign in, and a way to alert the emergency contact you selected.

An authorized caregiver who signs in can access the care plan you’ve shared with them.

No.

Scanning the QR code does not automatically reveal your pet’s full care plan.

The scanner can use the QR experience to alert the emergency contact associated with your pet.

Pet CareVault provides a way to alert the emergency contact tied to your pet, but it cannot guarantee that any particular person will be available or respond.

Keeping your contacts current and reviewing the people you’ve chosen as circumstances change makes the plan more resilient.

No.

Pet CareVault does not independently monitor you or decide that a handoff has begun.

A person can use the QR experience to alert the emergency contact, and an authorized caregiver can sign in directly to access the care plan.

You control which authorized people can access your pet’s private care information.

The QR experience itself does not make the full care plan publicly available.

Access continues until you change or remove that person.

You can update or remove an authorized caregiver anytime from your account. Pet CareVault does not currently start or end access automatically around scheduled care dates.

Pet CareVault uses account access controls and security measures designed to protect your information, including encryption for data in transit, secure cloud infrastructure, access monitoring, and regular security assessments.

These measures help protect your information while keeping your pet’s care plan accessible to you and the people you choose to share it with.

For more details, see our Privacy Policy.

Start with a 30-day free trial.

After the trial, Pet CareVault is $29 per year for one pet. Additional pets are $5 per year each. Additional discounts are available for advanced three-year billing.

Your Pet CareVault membership gives you a personalized digital care plan for each animal you add to your account, with a place to capture everything from medical information and daily routines to the little things that make their care unique.

You can update your care plans as your animals' needs change and share them with the people you trust, so they have access to the information they need when stepping in to help.

Your account also includes a QR code you can print, place, or share. When scanned, it provides access to basic information and emergency contact details, including a phone number. Authorized users can also log in to access your animals' care profiles, with or without the QR code.

Yes.

You’ll enter payment information when you sign up, but you won’t be charged until the 30-day free trial ends.

No.

Pet CareVault helps connect people with care information. It is not a will, trust, power of attorney, veterinary authorization, transfer-of-ownership document, or other legal instrument.

For estate planning, ownership, or veterinary-consent questions, consult the appropriate legal or veterinary professional.

No.

Pet CareVault helps you document and share information. It does not diagnose, treat, or replace guidance from your veterinarian.